Willow Day Spa at 175 Pine Grove Road #215, Cartersville, Georgia.

I had multiple services done over a 2-day period. My pedicure/manicure we're one of the best ever. Stephanie Lee is FABULOUS!

The spa is clean, up to date, the atmosphere is quite & relaxing. The pricing on the nails is very competitive.

The spray tan I had was Organic. Lasted a good week. Was done in a very nice, tiled, clean, shower area & compared with some I've seen locally, this was a huge step up! The cost was competitive, especially being organic, & in such a great space.

Then I had eye lash extensions. Something I've never done before. After consulting with Brooke (the owner)I decided to go with their newer Novalash product. She mentioned while putting these on, she was new to this product & only recently started charging full price for her work on these. (You can see my progression pics on my Yelp review) - these are to last "weeks". She told me personally, 2-3 weeks before I needed a "fill", & the sign inside the door says up to 2 months.

She did my lashes on Thursday, April 27. the next day I returned for my nail appointment & showed Brooke a spot on my left eye, that had no extensions-it was blank. She took a few minutes & filled in the spot. I purchased the $60 care kit she recommended, including a small brush, mascara you can use for the lower lashes & a small jar of pads with oil on them to condition the lash extensions, & to get the best possible results with these lashes.

The price of the lashes were over $350 - much higher than other spas offering the same service & product, but I went with the "pay for what you get rule".

By Tuesday of the following week, 5 days after the initial application of the lashes, they we completely coming off my right eye & partially off my left. I called & left a message (note: they rarely answer the phone, don't have a regular front desk person-so almost always need to call you back)

On Thursday/Friday I got a call backs from Elaine, asking for pictures. I sent her pics via email showing the progression of The loss of the lashes, & asking for information on how to remove those that were left.

Through various emails, She asked me a variety of questions asking if I'd had signs of allergic reactions & that they'd had it happen once before.

She requested I come in the next afternoon & let them take a look at the lashes & try to repair them. I was really grateful & gladly accepted.

That evening, my husband got called to work. I called, left a message & emailed Elaine starting at 720 am- letting them know I would not be able to make it, they don't allow children under 12, in the waiting area. I have 2-so had to reschedule.

I heard nothing back. Wednesday I again reached out to them by phone & by email-letting them know I now looked completely rediculous, was getting frustrated & really needed help getting the 1/3 of the long eyelashes on my left eye off-because there were zero left on my right (note: it is just the extensions falling off THANK GOD) not my natural lashes also. I had a funeral this weekend & needed help ASAP. AGAIN, no reply to my email/calls. They are simply ignoring me now.

All I can say is don't walk, but run away from this place before you think about coming here for eyelash extensions or anything dealing with Brooke. I look like a clown. Thankfully sunglasses are permitted at funerals ... & hopefully the rest of these will fall off before long! Buyer beware I guess. What poor business practices & techniques.